Sara Ristovska

What is your mission at Wüest Partner and what does your typical workday look like?

My mission is very diverse. A big part is keeping customer satisfaction high – I help our customers, listen to their needs, and build trust. We are also working on optimizing and digitalizing our customer service to make it more efficient.

Achieving this may start with seemingly small steps, but improving the overall customer experience is a major project. We try to keep up with and promote the changing times with various measures.

My day starts with checking the support mailbox to review pending customer concerns and inquiries. I coordinate the day according to upcoming deadlines and priorities, while I’m often already on the phone in initial customer meetings or processing email inquiries. At the same time, I work on my projects and plan the next steps.

What makes working at Wüest Partner special for you?

Learning new things every day – you never stop learning in customer service. The variety of inquiries is very broad, but also very deep. As a result, we tackle many topics and are constantly learning new things. The team is also what makes working at Wüest Partner special. We have a friendly, supportive, and relaxed working atmosphere in which people enjoy exchanging ideas and working together. There is also a lot of flexibility. As a part-time student, it’s very important for me to balance work and study. So it’s all the more important that I can work part-time (in my case, between 60-80%). And then there’s the option of working from home, which I think is great and in keeping with the times.

What is the first word that comes to mind when you think of Wüest Partner, and why?

The people 🙂

What has been the most exciting project for you so far, and what did it involve?

There have already been some exciting projects. The current project with a ticketing system and new workspace continues to be very diverse and exciting, as it will greatly change the way we work in customer service. It’s cool that we on the customer service team have been able to get directly involved and help drive the project forward.

How do you make an impact at Wüest Partner?

Through good team communication, a willingness to help, and the desire to keep learning. Be it through growing experience over time, studies, or possible further training later on.

What do you enjoy most about your work?

The exchange with our customers and each other, the variety, and working as a team while also being involved in various projects independently. The opportunity to contribute my own ideas is also a major fun factor for me.